Command Centre

14 hours ago

India CIEL HR Full time

Job Summary

**Years of Experience/Relevant Experience**: 5 to 10 Years

This position is required for shift assistant engineer to perform 24x7 command centre duties.

I. This role shall perform our command centre work activities involving monitoring of all 24x7 critical systems operation, for all incoming request from customer and perform emergency escalation and reporting management.

II. Work requires strong formal conduct of operations skills, technical expertise, personal accountability, and flawless execution of work activities commensurate with a highly critical environment and associated expectations for exceptional customer satisfaction and confidence.

**REQUIREMENTS**:

- Proficient in English through all mediums of communication. Ability to write incident notification report.
- Should have 4-6 years of experience of Microsoft System admin and basic troubleshooting and problem solving ability
- Preferable in Engineering field with min. 4 years relevant work experience in Data Centre environment or Service Command Centre for similar duties.
- Technical knowledge with hands on knowledge/experience and understanding of critical data center systems, including cross domain environment ( Windows/AD / VMWare / AWS / Azure / Linux / Print Management ) and monitoring tool SolarWinds etc.
- Should have experience in managing file shares and permissions and basic experience in (AD / DNS / DHCP)
- Ability to perform multiple tasks, adjust quickly in short time frame with limited direct supervision Ability to create rapport with others and build a team environment Ability to work flexible hours if necessary (all shifts) Strong written and verbal communication, organizational, motivational and time management skills Excellent Facilitation skills Should be well versed with Excel, PowerPoint presentation Prior working knowledge in Analytics using Analytic tools will be an added advantage.

Recruiter Info

Hema Nancy S

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