Current jobs related to Global Support Engineer-l2 - Dewas - Business Automation Indore Pvt.Ltd.

  • Technical Support Specialist

    2 weeks ago

    Dewas, Madhya Pradesh, India beBeeTechnical Full time ₹ 36,00,000 - ₹ 54,00,000

    Job Title: Technical Support Specialist About the Job:We are seeking a skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for providing technical assistance and product guidance to customers regarding lubricant applications. Key Responsibilities:Provide technical assistance and...

  • Civil Engineer Dewas

    7 days ago

    Dewas, Madhya Pradesh, India Vippy Industries Ltd Full time

    Civil ENGINEER DEWAS Key Responsibilities Plan design and supervise civil engineering projects within the plant premises buildings roads drainage foundations and utility structures Monitor and execute construction renovation and maintenance work in line with technical specifications and timelines Coordinate with contractors vendors and...

  • Civil Engineer Dewas

    1 week ago

    Dewas, Madhya Pradesh, India Vippy Industries Ltd Full time ₹ 5,000 - ₹ 62,181 per year

    Civil ENGINEER DEWASKey Responsibilities:Plan, design, and supervise civil engineering projects within the plant premises (buildings, roads, drainage, foundations, and utility structures).Monitor and execute construction, renovation, and maintenance work in line with technical specifications and timelines.Coordinate with contractors, vendors, and consultants...

  • Sales Engineer

    3 days ago

    Dewas, India Yash Services Full time

    Responsibilities: * Meet sales targets through effective communication with customers. * Manage customer relationships, provide technical support. * Collaborate with cross-functional teams on product development. Food allowance

  • Executive- Engg

    2 weeks ago

    Dewas, India Sun Pharmaceutical Industries Ltd Full time

    **Position**:Executive / Sr. Executive*** **Department**:Engineering **Total years of experience**:4 - 6 Years*** **Education Qualification**:B.Tech in Instrumentation / Electrical **Job Role**:Maintenance of Sterile Facility (Engineering) **Responsibilities / Accountability: - ** - Responsible for engineering activities in supporting facility blocks -...

  • Location IT Lead-Dewas API/SGO

    1 week ago

    Dewas, Madhya Pradesh, India Sun Pharma Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Hi,We are having an opening for Manager - Location IT lead at our Dewas API / SGO locationJob Summary :The Job holder will be responsible for all aspects of frontend IT support including IT infrastructure, Application support, Quality IT, Manufacturing IT, and CSV. Additionally, ensure compliance with regulatory requirements, support audits, manage...

  • Location IT Lead-Dewas API/SGO

    3 days ago

    Dewas, India Sun Pharma Full time

    Hi, We are having an opening for Manager - Location IT lead at our Dewas API / SGO location Job Summary : The Job holder will be responsible for all aspects of frontend IT support including IT infrastructure, Application support, Quality IT, Manufacturing IT, and CSV. Additionally, ensure compliance with regulatory requirements, support audits, manage...

  • Lit

    5 days ago

    Dewas, India Sun Pharmaceutical Industries Ltd Full time

    **LIT**: - Date: 21 Aug 2025 - Location: Dewas SGO - Information Technology - Company: Sun Pharmaceutical Industries Ltd **Job Title**: Location IT Lead**Job Grade**: G10/G9B**Function**: Global Information Technology**Sub-function**: Manufacturing & Quality IT**Manager’s Job Title**: SGO India Cluster 1 IT Lead**Skip Level Manager’s Title**: SGO...

  • Lit

    24 hours ago

    Dewas, India Sun Pharmaceutical Industries Ltd Full time

    **LIT**: - Date: 26 Aug 2025 - Location: Dewas API - Information Technology - Company: Sun Pharmaceutical Industries Ltd **Job Title**: Location IT Lead**Job Grade**: G10/G9B**Function**: Global Information Technology**Sub-function**: Manufacturing & Quality IT**Manager’s Job Title**: API & RND India Cluster 1 Lead**Skip Level Manager’s...

  • Front Line Techanical Staff

    2 weeks ago

    Dewas, Madhya Pradesh, India Nirvana association Full time

    Key Responsibilities Provide technical assistance and product guidance to customers regarding lubricant applications Conduct on-site inspections machinery analysis and performance evaluations to recommend suitable lubricants Offer troubleshooting support for mechanical issues related to lubrication systems Educate customers on product usage ...

Global Support Engineer-l2

2 weeks ago

Dewas, India Business Automation Indore Pvt.Ltd. Full time

We are looking for a service-oriented Help Desk Specialist to provide functional technical support to our user (HK/UK/US ) Countries userssupport offices efficiently and effectively. L2 - Global Technical Support Engineers are responsible for assisting regional L2 Support Teams with escalations and technical questions. They also provide technical coaching and training as things change in the environment, as well as coordinate, diagnose, and troubleshoot a wide variety of issues. As part of the duties, the L2 - Global Technical Support Engineers will need to escalate incidents appropriately to maintain the service level agreements (SLA).
- Respond in timely manner to escalated tickets from our regional support offices, based on standard or account specific SLAs
- Assist regional L1 + L2 Support Teams with escalations and technical questions
- Deep investigation of escalated tickets: Diagnose and troubleshoot end user issues and provide appropriate solution
- Provide technical guidance and mentoring to support agents
- Review tickets that have been escalated to the development department and ensure quality guidelines are in place
- Update the support ticket with clear and complete information regarding the investigation and resolution of the ticket
- Resolve Escalated tickets on high priority or severe issues to supervisor/manager
- Diagnose and troubleshoot end user issues and provide appropriate solution
- Follow-up with end users to provide status updates as per service level guidelines (SLA's)
- Provide enterprise level contact and convey resolutions to customer issues
- Follow up with regional support offices, provide feedback and see problems through to resolution
- Take ownership by coordinating the feedback to the regional support offices where analysis is required from other departments
- Supply trainings and documentation to the regional support offices
- Recommend procedure modifications or improvements
- Detect possible service interruptions to our partners and anticipate potential problems
- Work collaboratively with people across the organization
- Maintain and increase knowledge of operational procedures, products and services
- Communicate newly published knowledge base articles with both L1 and L2 Teams across the regions
- Maintain list of issues that are not currently documented within Knowledge Base.
- Create and submit for publishing knowledge base articles when issues are identified that are not already documented.

**Qualifications**:

- IT Customer Services Experience beneficial
- Must be fluent in English, additional language will be an asset
- Help Desk Experience and using ticketing systems to manage and track incidents
- Minimum 2 years work experience in Technical call centre or IT Customer Services beneficial
- Sound understanding of customer support, operations, and processed
- Strong analytical, organizational, communication and people skills
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- Proficiency in Microsoft 365, AD, Domain, L3 Network issu
- Proficiency in Firewall.
- Demonstrated capability to achieve results under pressure in a fast-paced client driven environment
- Ability to adapt quickly to new technologies, products, and procedures
- Ability to work and thrive in a multi-tasked and fast-paced environment.
- Be professional, have a positive “get it done” attitude and a strong work ethic.
- CCNA / MCSC/ ITIL Service Management fluency preferred.

*

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

COVID-19 considerations:
were mask, keep distance maintain, place hygiene, provide sanitizer,

Ability to commute/relocate:

- Dewas, Dewas - 455001, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

**Language**:

- Preferred Fluent English communication (required)

License/Certification:

- CCNA/SCSC/ITIL (preferred)

**Speak with the employer**

+91-XXXXXXXXXX