Renewals Advisor

2 weeks ago

T Nagar Chennai Tamil Nadu, India Shaadi.Com Full time

**Role -**As a Select Service Advisor, you will be responsible for managing the post-sales experience and membership renewal of our personalized customers. To be a successful Select Service Advisor, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Select Service Advisor is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills.

**What you will do in this role**
- Manage post-sales experience and service of premium members of Shaadi SELECT.
- Involve in understanding member requirements and develop their profiles.
- Jointly prospect and shortlist suitable matches for the member.
- Represent the member and connect with desirable prospects.
- Facilitate meetings with only consented and relevant matches for the member.
- Renewal of membership
- Maintain a good rapport with customers.
- Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process.

**What you should have**
- A year of relevant customer service experience.
- Extremely detail oriented and ability to organize.
- High on Emotional Quotient.
- An abundance of patience and persuasion.
- Bachelor’s Degree.

**Brownie Points**
- Fluency in Regional language.


Know more about our culture, leadership principles and company here

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Weekend availability

Work Location: In person

Expected Start Date: 27/05/2025

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