Customer Service Executive

1 week ago

Ernakulam, India Bloombloom Dreambiz P Ltd Full time

**Allianz Services**

**Freshers**:

- Voice Process

**Experience** : 0 - 5 years

**Job Location** : Trivandrum/Thiruvananthapuram

**Qualification & Experience**

1. 12th Graduate and Above.

2. Good Communication Skills - Verbal & Written

3. Preferring some Knowledge in Windows 7 and 8

4. Should be open to any Shift timings

**Role **:Voice / Blended - Other

**Department **:Customer Success, Service & Operations

**Employment Type **:Full Time, Permanent

**Responsibilities**:

- Research and respond to service inquiries via phone calls.
- Proactively identify issues and recommend creative solutions that produce favorable outcomes for the client, the department, and the company.
- Assist with escalated customer issues that may include investigation and recovery recommendations.
- Navigate systems and tools to demonstrate business knowledge to meet customers’ needs.
- Participate in ongoing training programs or on-the-job development to further learn the business, products, and customers as appropriate.

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)
- Overnight Shift (required)

**Speak with the employer**
+91 7994211666
- Health insurance

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