Customer Service Executive

3 weeks ago

Ernakulam, India Choice International Ltd Full time

Job Title: Customer Support Executive - Equity Broking
Location: Andheri (Marol)
Company Overview:
Choice Group, incorporated in 1992, is a financial institution which finds its legacy in solving financial
problems and bridging gaps for individuals, institutions and governments.
For past 31 years we are committed to help our clients achieve their financial aspirations and
promote value creation for society.
Job Summary:
We are seeking a dedicated and proactive Customer Support Executive to join our dynamic team in
the equity broking division. The ideal candidate will have a strong understanding of financial markets
and excellent communication skills to assist our clients with inquiries, providing them with the
highest level of service and support.
Key Responsibilities:
- Serve as the primary point of contact for clients, addressing their inquiries related to equity trading,
account management, and market trends.
- Assist clients in navigating our trading platform and clarify any operational queries they may have.
- Provide timely and accurate information on equity products, services, and market updates.
- Resolve client issues efficiently, escalating complex cases to the appropriate department when
necessary.
- Maintain updated knowledge of market developments and firm policies to provide informed
support.
- Collaborate with internal teams to enhance client experience and improve service delivery.
- Conduct follow-ups with clients to ensure satisfaction and resolve any outstanding issues.

  • Document interactions in the CRM system, ensuring all records are up-to-date and accurate.
    Qualifications:
  • Bachelors degree in Finance, Business Administration, or a related field.
  • Previous experience in customer support, preferably in the finance or brokerage sector.
  • Strong understanding of equity markets, financial instruments, and trading operations.
  • Excellent communication and interpersonal skills.
  • Proficient in using customer support software and MS Office Suite.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Detail-oriented with strong problem-solving abilities.
    What We Offer:
  • Competitive salary and performance-based incentives.
  • Comprehensive training and development programs.
  • Opportunities for career growth within the organization.
  • A collaborative and dynamic work environment.

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