Student Support and Admission Officer

6 days ago

Rohini Delhi Delhi, India Career Consultant Full time

**Job Title**: Sr. Executive / Executive - Operations (PhD Admission Support)
**Industry**: Education / EdTech / Higher Education Services
**Experience Required**: 2+ Years (Minimum 1 Year in Education Domain - Post-Sales/Backend Preferred)
**Location**: Rohini Delhi
**Shift**: Flexible / Willing to Work in Shifts
**Employment Type**: Full-Time

**About the Role**:
**Key Responsibilities**:1. **Client Support and Coordination**
- Provide both pre-sales and post-sales support to the sales and counseling teams
- Manage client calls and meetings when required
- Build and maintain strong client relationships, ensuring queries and concerns are addressed promptly

2. **Task & Process Management**
- Oversee and manage internal post-admission workflows
- Ensure timely execution of assigned tasks with mínimal supervision
- Coordinate regularly with universities for student proceedings and updates
- Follow up with internal departments and external stakeholders for case resolutions
- Maintain accurate records, reports, and documentation in real time

3. **Communication & Collaboration**
- Act as a liaison between students and university representatives
- Collaborate with internal departments to ensure service accuracy and student satisfaction
- Ensure compliance with internal policies and guidelines
- Identify and recommend opportunities for continuous process improvement
- Minimum 2 years of total professional experience, with at least 1 year in the education sector
- Hands-on experience in post-sales, backend operations, or admission support
- Prior experience in university coordination and handling academic processes

**Good to Have**:

- Strong communication skills in both English and Hindi
- Problem-solving attitude with a solution-oriented mindset
- Ability to multi-task and manage different roles simultaneously
- Good interpersonal and relationship-building skills
- Confidence with a proactive and outgoing personality
- Fast learner with a capability to grasp domain knowledge quickly

**Preferred Backgrounds**:
**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹42,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Application Deadline: 15/08/2025
Expected Start Date: 28/07/2025

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