Room Service Order Taker

2 weeks ago

Mumbai, India MELUHA THE FERN AN ECOTEL HOTEL Full time

_**Responsible for answering all telephone calls and prioritizing said calls.**_
- _**Should have very good telephone etiquettes.**_
- _**Directly involved in the order taking and order placing process while dealing with **_**guest requests**_ **and orders, courteously, efficiently and promptly.**_
- _**Should have good knowledge of **_**room service menu**_**'s and on going **_**promotions**_ **in other F&B outlet.**_
- _**Should be able to provide recommendations and suggestions to guests upon request.**_
- _**Be knowledgeable of all services, facilities and products offered by the **_**hotel**_**.**_
- _**Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.**_
- _**Display excellent conversation skills and selling techniques at all times.**_
- _**Pay attention to guest orders, and know the **_**menu**_ **thoroughly.**_
- _**Write down all information’s clearly. Highlight special requests.**_
- _**Communicate**_ **with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.**_
- _**Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.**_
- _**If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.**_
- _**Ensure correct **_**posting**_ **in POS system for communication to the service and kitchen department.**_
- _**Able to perform all duties and tasks per the tasks required at the outlet.**_
- _**Assist the department to drive guest satisfaction by providing consistent guest experiences.**_
- _**Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.**_
- _**Report positive and constructive guest feedback to the manager.**_
- _**Promptly handle guest queries, complaints and all issues in a professional manner.**_
- _**Have the knowledge and understanding to explain and perform **_**upselling**_ **all items offered by the department assigned as well as offering alternatives or suggestions to guests.**_
- _**Ensure proper handover is given to the next shift and also to the IRD manager.**_
- _**Report cleanliness and maintenance issues to the immediate supervisor**_
- _**Assist in carrying out scheduled inventories of products and operating equipment.**_
- _**Ensure that the place of work and surrounding area is kept clean and organized at all times.**_
- _**Ensure proper appearance and grooming while on duty.**_
- _**Perform any other assigned reasonable duties and responsibilities as assigned.**_

**Salary**: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Ability to commute/relocate:

- Greater Mumbai, Mumbai Suburban - 400076, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9664452473

  • Room Service Order Taker

    3 days ago

    Mumbai, Maharashtra, India Concept Hospitality Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Room Service Order Taker is responsible for receiving and processing in-room dining orders from guests, ensuring accuracy, efficiency, and outstanding customer service at every interaction.

  • Room Service Order Taker

    2 weeks ago

    Mumbai, India Indus Hospitality Full time

    Directly involved in the order taking and order placing process while dealing with guest requestsand orders, courteously, efficiently and promptly. - Should have good knowledge of room service menu's and on going promotionsin other F&B outlet. - Should be able to provide recommendations and suggestions to guests upon request. - Be knowledgeable of all...

  • Order Taker

    1 week ago

    Mumbai, India Taj Hotels Full time

    Call HR at 9142201817 must have atleast 1 year experience as an order taker good communication required Salary -25K / Location - Bandra Job role: A job as an Order Taker involves taking orders from customers, either face-to-face, over the phone or online, and then entering the information into a computer system. They may also be responsible for taking...

  • Room Service Order Taker

    5 days ago

    Mumbai, India MELUHA THE FERN AN ECOTEL HOTEL Full time

    _**Responsible for answering all telephone calls and prioritizing said calls.**_ - _**Should have very good telephone etiquettes.**_ - _**Directly involved in the order taking and order placing process while dealing with **_**guest requests**_ **and orders, courteously, efficiently and promptly.**_ - _**Should have good knowledge of **_**room service...

  • Order Taker

    3 days ago

    Wadala, Mumbai, Maharashtra, India Baked with Love by Annie Full time

    We are Hiring: Order Taker at Baked with Love by Annie Baked with Love by Annie, a well-known cloud kitchen in Wadala West - Matunga East, specializing in custom cakes and gourmet desserts, is looking for a dedicated Order Taker to join our team. Job Responsibilities: - Handle customer orders via WhatsApp and phone calls - Maintain client relations and...

  • Room Service

    3 days ago

    Mumbai, Maharashtra, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a highly skilled and experienced Order Taker to join our team at TAJ Santacruz Mumbai. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.Roles and ResponsibilityManage and coordinate room service orders efficiently.Handle guest complaints and resolve issues...

  • Order Taker/desk Attendant

    7 days ago

    Mumbai, Maharashtra, India Yogi Hotels Pvt Ltd Full time

    ob Description. An Order Taker is **responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability**. **Job Types**: Full-time, Permanent **Salary**: ₹10,130.91 - ₹15,000.00 per month **Benefits**: - Food provided Schedule: - Fixed...

  • Room Service Order Taker

    2 weeks ago

    Khar Danda, Mumbai, Maharashtra, India Ramee Techome Khar Full time

    Should have good Communication Skill **Job Types**: Full-time, Internship Pay: ₹10,000.00 - ₹14,000.00 per month **Benefits**: - Health insurance Schedule: - Rotational shift **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Room Service Order Taker

    1 week ago

    Sanpada, Navi Mumbai, Maharashtra, India Yogi Hotels Pvt Ltd Full time

    We have an urgent requirement for the position of a RSOT for our four star hotel located at Sanpada ( Navi Mumbai). Regards HR **Job Types**: Full-time, Fresher Pay: ₹10,162.87 - ₹25,000.00 per month **Benefits**: - Food provided - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift - Evening shift - Morning shift -...

  • Rsot - Yogi Hotel

    7 days ago

    Navi Mumbai, Maharashtra, India Yogi Hotels Pvt Ltd Full time

    RSOT, or Room Service Order Taker, is a role primarily found in hotels and resorts. The main responsibility of an RSOT is to handle guest orders for room service, ensuring efficient and accurate delivery of food and beverages to guest rooms. This involves taking orders via phone or in person, communicating with kitchen staff, and coordinating with other...