IT & ERP Support Executive

6 days ago

Kochi, India SNACHOO PORTAL Full time

As an IT & ERP Support executive, you have to understand the customer issues regarding software and resolve their issues with the help of developers. To be in touch with customers till the final resolution of tickets by providing them timely updates on status of their pending tickets.
RESPONSIBILITIES
Understand the software & it's modules.
Answer calls professionally to provide information about ERP and services and obtain details of complaints.
Understand Customer’s Complaints related to ERP and can translate it to Development team properly.
Provide networking & hardware support.
Provide technical support and guidance to clients.
Provide training on the usage of ERP modules to clients
Resolving queries and issues of clients over calls/messages/mails.
Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
Identifying and documenting the change requests received from clients
Coordination with the development team

**Skills**:Good presentation skills
Excellent verbal communication
Positive attitude to attain final closure by providing solution
Experience in IT Background company

**Experience**:

- total work: 2 years (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

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