Transport Coordinator

Providing efficient and cost-effective transport service to the client & Client employees. Ensuring end to end transport operations coverage., & Transport record management, with proper documentation. MIS dashboard projection.

Client/Stakeholder Management (in support of the Site lead):
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.

Deliver an exceptional quality of service to the Client, as reflected by Client feedback.

Operations Management:
Review of cab routes as per the shift roster & validating as per the local geography.

Overseeing the Cab allotment, managed by vendor supervisor on daily basis.

Inspection of cabs for cleanliness, Functionality of AC system etc.

Monitoring on time arrival / on time departure of cabs

Ensure each cab drivers are carrying relevant documents required as per driving norms, random checks to be carried out on availability of these documents in Cab.

Resolve user's complaints and concerns with solutions and follow up.

Be able to demonstrate continuous improvements in fleet operations.

Reporting the transport incidents timely manner & follow the right escalation protocols.

Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.

Ensure service deliverables meet SLAs and KPIs

Cost saving mind-set that drives value for service as every level

Generation of Transport related reports, Cab Trip, Adhoc, no shows, BU based costing analysis etc.

Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations.

Validation of invoices submitted by the vendor.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

Excellent verbal and written communication skills as well as presentation skills

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.

Strong analytical, organization and administration skills & Tech savvy

A minimum of 5 years in the Transport/Fleet management in any MNC / Hospitality industry

An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.

Critical Competencies for Success

Client Focus & Relationship Management - ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

Program Management & Organizational Skills - ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking - ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Detail focused and proactive in nature

Self-motivated

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

DIRECT REPORTS

TBC

INDIRECT REPORTS

TBC

REPORTING TO Facility Manager

Schedule:

- Day shift

Work Location: In person