Us Customer Service Role

3 days ago


Gurugram Haryana, India Kalp Solutions Full time

**Issue Resolution**: Handle customer complaints, concerns, and returns by providing efficient and effective solutions.
- **Product Information**: Provide customers with accurate information about products, services, pricing, and policies.
- **Documentation**: Accurately record customer interactions, complaints, feedback, and actions taken.
- **Upsell/Cross-sell**: Suggest additional products or services based on customer needs when appropriate.
- **Customer Feedback**: Gather and document feedback to help improve products, services, and the overall customer experience.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,266.37 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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