E-commerce Executive

2 weeks ago

Zirakpur, India Mozo Cloud Services Full time

We’re seeking an experienced and talented e-commerce executive to join our dynamic team at Mozo Cloud Services

You will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.

Responsibilities of this role
- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
- Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
- Manage and maintain e-commerce platforms (Myntra, Flipcart etc), including product listings, pricing and inventory management.
- Responsible for deals and promotions, Regular monitoring of Pricing and discount strategies.
- Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
- Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
- Demonstrate our products with sales data to prospective clients, negotiate contracts and close sales deals with stakeholders.
- Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
- To execute online campaigns and promotions to attract leads.

Required skills
- 3+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
- Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.
- Excellent analytical skills in analysing data, conducting market research, and understanding customer behaviour to identify trends and opportunities for growth.
- Good english communication skills, both written and verbal

Schedule:

- Morning shift

Work Location: In person

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