Customer Service

3 days ago


Zirakpur, India Reffair Innovations Private Limited Full time

**Customer Service & E-commerce Executive**

**About Us**:
Want to join a fast-growing start-up? We are looking for a bright, positive, and proactive individual to assist with customer service operations. This role is primarily focused on customer service with exposure to e-commerce initiatives.

**Job Summary**:
The Customer Service & E-commerce Support Officer will manage customer interactions, gather feedback, handle queries, and assist in E-commerce activities to enhance product visibility and customer engagement.

**Key Responsibilities**:
**Customer Service**:

- Contact potential or existing customers to inform them about products and gather feedback.
- Handle customer queries and grievances professionally to maintain the company’s reputation.
- Update and maintain customer information in the database accurately.
- Keep records of calls and interactions, noting useful information for future reference.

**E-commerce Support**:

- Assist in creating and managing product listings on e-commerce platforms.
- Support online campaigns to improve product visibility and engagement.
- Help monitor customer reviews and feedback across online channels.
- Coordinate with e-commerce teams to implement promotions and campaigns.

**Requirements**:

- Strong spoken and written English skills are mandatory.
- Proven experience in e-commerce will be a positive edge.
- Positive, proactive attitude with excellent communication and interpersonal skills.
- Bachelor’s degree preferred.
- Ability to commute/re-locate to Zirakpur, Punjab reliably.
- Knowledge of CRM tools like Zoho will be a plus.

**Job Type**: Full-time
**Salary**: ₹18,000 - ₹30,000 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Joining bonus & yearly bonus

**Schedule**: Day shift

**How to Apply**:
Speak with our HR for a quick response: ‪+91 7743009445

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

Work Location: In person



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