Front Office

2 weeks ago

Whitefield Bengaluru Karnataka, India Aster DM Healthcare Full time

**Role: Associate, Front Office**

**Job Overview**: As a Front Office Coordinator in a hospital setting, you will play a crucial role in providing a positive and efficient experience for patients, visitors, and staff. You will be responsible for managing front desk operations, handling inquiries, and facilitating smooth communication between various departments within the hospital.

**Key Responsibilities**

- **Patient Reception**

  • Greet and assist patients and visitors in a friendly and professional manner.
  • Register new patients and update existing patient information.
  • Provide necessary information about hospital services, facilities, and procedures.

- **Appointment Scheduling**

  • Manage appointment schedules for various departments.
  • Coordinate with medical staff to ensure timely and accurate scheduling.
  • Remind patients of upcoming appointments and provide necessary instructions.

- **Communication Hub**

  • Relay messages to appropriate personnel and ensure effective communication within the hospital.
  • Handle and redirect patient complaints or concerns to the appropriate department.

- **Documentation and Record-Keeping**

  • Maintain accurate and up-to-date patient records.
  • Handle medical records requests in accordance with privacy regulations.
  • Assist in the completion of administrative forms and paperwork.

- **Insurance Verification**

  • Verify patient insurance coverage and eligibility.
  • Coordinate with insurance providers to obtain necessary authorizations.
  • Assist patients with insurance-related queries and concerns.

- **Cash Handling**

  • Collect payments, issue receipts, and maintain cash registers.
  • Coordinate with billing and finance departments to ensure accurate financial transactions.

- **Hospital Information Resource**

  • Stay informed about hospital policies, procedures, and services.
  • Provide information about local amenities, transportation, and lodging to patients and visitors.

**Qualifications**

  • High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
  • Proven experience in a front office or customer service role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Ability to handle sensitive information with confidentiality.
  • Strong organizational and multitasking abilities.
  • Knowledge of medical terminology and insurance processes is advantageous.

**Working Conditions**

  • Work hours may include evenings, weekends, and holidays as per the hospital's operational needs.
  • Interaction with patients and staff in a fast-paced and sometimes stressful environment.

**Salary**: ₹240,000.00 - ₹300,000.00 per year

**Benefits**

  • Health insurance
  • Life insurance
  • Provident Fund

Schedule

  • Day shift
  • Night shift

**Education**

  • Bachelor's (required)

**Experience**

  • Microsoft Office: 1 year (preferred)
  • total work: 1 year (preferred)

**Language**

  • Hindi (preferred)
  • English (preferred)

Ability to Commute

  • Whitefield, Bengaluru, Karnataka (required)

Ability to Relocate

  • Whitefield, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9632831925

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