Front Office Receptionist

5 days ago

Bengaluru Karnataka, India Olive Living Full time

Training and supporting office staff
- Schedule shifts for hotel staff
- Ensure great customer experience
- Handle customer complaints
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Verifies that accurate room status information is maintained and properly communicated.
- Guest Relations Executive will have a thorough understanding of the equipment they’re working with.
- GRE will watch the video surveillance footage is it’s being recorded.
- GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same.
- If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.
- GRE would generate a report daily for each property.
- GRE would have front office knowledge.
- Full understanding of hotel PMS
- Check in, check out, early check in, late check, room upgradation, etc.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- Guest relations: 2 years (required)
- Front Office: 1 year (required)
- Front Office Auditing: 1 year (required)

**Location**:

- Bengaluru, Karnataka (required)

Work Location: In person

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