Representative, Customer Success

2 days ago

Bengaluru, India Anteriad Full time

Anteriad_, meaning "pointing forward," accurately represents its forward-looking approach and solutions that help customers take the lead in a competitive market. _Anteriad _is the leading B2B marketing solutions provider for blue-chip brands, including IBM, Microsoft, and Cisco. Marketers choose_ Anteriad_ for their intent-driven, full-funnel ABM and demand generation platform, world-class data and analytics, and performance marketing capabilities. _Anteriad _drives meaningful growth for customers by combining the technology and expertise B2B marketers need to win in today's competitive market.

**JOB DESRIPTION**

Key member of the Success Center team tasked with problem solving for internal and external customers on True Influence's line of products, providing first level support related to customer inquiries on content syndication, data counts, supporting our SAAS based platform and other client facing responsibilities such as diagnosing, advising and resolving client issues. This team member will work closely with the True Influence customer base, Success Manager, Sales Directors, Marketing and Operations tea

**Key Responsibilities**
- Reporting to the Group Lead, he/she will lead all aspects of the internal / client support function for True Influence. Specifically, this person will manage the following:
**Requirements**:

- Independence: Must have the ability to work on his/her own without constant direction or supervision.
- Self-Starter. He/she must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.
- Creativity: Must be able to generate imaginative, innovative solutions that meet the needs of marketers. He/she must be a strategic thinker/solution seller. We don't typically sell products; we sell integrated solutions. He/she needs to be able to approach each unique customer situation in different ways using the same tools.
- Must have a thorough knowledge of the technology concepts including telecommunications, cloud computing, and infrastructure hardware.
- Must have strong oral and written communication and be able to articulate in a courteous manner.
- Adaptability: Must be able to learn quickly and adapt to changing landscapes. Must have strong problem analysis and problem-solving competencies.
- Must be able to interact act well with team members.
- Experience with SAAS platforms, Salesforce a plus

**Our Values**:

- **Lead & Learn** We lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front
- **Collaborate & Celebrate** We build great things when we work together as one Anteriad team, celebrating our achievements - both great and small - along the way
- **Innovate & Inspire** We are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success
- **Do More & Do Good** We go above and beyond in the service of our clients and colleagues, and the communities where we

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