
Vacancy for Customer Serving Profile
4 days ago
Vacancy for Customer Serving profile in media industry for Pune location
Posted on -September 15, 2021
Designation Customer Servicing
Location - Pune
Department Sales and Marketing - HO
Experience 2
Education Qualification Any Graduate
CTC 2 LPA
KRA
Customer satisfaction management
Customer Care complaint management
Customer Feedback Management
**Job Description**:
**Customer satisfaction management**: - 1. Contact client frequently to obtain customer satisfaction rating and update in system.
2. Contact new and existing customers and collect their feedback as per the schedule decided
3. Execute relevant action to drive customer satisfaction to higher level.
4. Update feedback in CRM d. Monthly analyze feedback received and present to HOD and CEO
3. Assign the same to respective service executive in ERP
4. Monitor resolution of complaints by seamless coordination across functions.
2. If customer query not resolved, bring to the notice of CEO.
3. After complaint resolution, take feedback from customer.
4. Prepare monthly analysis of customer escalations and present it to HOD and CEO.
Required Skills Excellent English Communication and written skills,Basic Knowledge of Computers,Strong follow up skills,Customer Co-ordination,Communication
Desired Skills Customer Co-ordination,ERP,Advance MS office and MS word skills,Excellent English Communication and written skills
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