Customer Relations Representative

2 weeks ago

Calicut, India Gullyfy Fashionists Full time

**Overview**:
As a Customer Care Representative, you will play a crucial role in fostering positive customer relationships and driving business growth. Your primary responsibilities will include making outbound calls to potential customers, converting leads into sales, providing valuable feedback, and managing digital communication channels, including chat responses. This role requires a customer-centric mindset, excellent communication skills, and the ability to navigate digital platforms.

**Responsibilities**:
**Outbound Calling**:Initiate outbound calls to potential customers to introduce products or services.
Effectively communicate product benefits and value propositions.
Convert leads into sales through persuasive and consultative selling techniques.

**Customer Engagement**:Build and maintain positive relationships with customers.
Address customer inquiries, concerns, and provide solutions promptly.
Gather feedback to understand customer needs and preferences.

**Digital Communication Management**:Monitor and respond to customer inquiries on digital platforms, including chat channels.
Provide timely and accurate information to customers through digital communication channels.
Ensure a consistent and positive brand image in all digital interactions.

**Problem Resolution**:Identify and resolve customer issues and concerns effectively.
Collaborate with other departments to address complex customer problems.
Escalate issues as needed, ensuring swift resolution.

**Documentation and Reporting**:Maintain detailed records of customer interactions and transactions.
Generate reports on customer feedback, trends, and common issues.
Provide insights to management for continuous improvement.

**Product Knowledge**:Stay informed about products, services, and industry trends.
Conduct regular training sessions to update knowledge and skills.

**Qualifications**:

- Proven experience in customer service or sales-related roles.
- Excellent communication skills, both verbal and written.
- Ability to build rapport and establish trust with customers.
- Familiarity with digital communication channels and customer relationship management (CRM) tools.
- Problem-solving and conflict resolution skills.
- High level of adaptability to navigate various digital platforms.

**Education and Experience**:

- High school diploma or equivalent; additional education in business or marketing is a plus.
- Previous experience in customer service, sales, or a related field.

**Key Competencies**:

- Customer-focused mindset
- Strong communication and interpersonal skills
- Sales and negotiation skills
- Adaptability and resilience
- Problem-solving and critical thinking
- Time management and organizational skills

**Job Types**: Full-time, Permanent, Fresher, Internship

**Salary**: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7594999344

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