Front Office Executive

4 hours ago

Wayanad, India Mountain Shadows Resorts Pvt Ltd Full time

**Key Responsibilities**:

- **Guest Check-In and Check-Out**:

- Handle guest arrivals and departures efficiently while maintaining a warm, professional demeanor.
- Manage the check-in/check-out process, including room allocation and key handovers.
- **Guest Relations**:

- Act as the first point of contact for guests, addressing their queries, concerns, and requests promptly.
- Ensure exceptional service standards to enhance guest satisfaction and loyalty.
- Handle VIP guests and special requests with utmost professionalism.
- **Reservations Management**:

- Manage room bookings and coordinate with the reservations team to ensure accurate records.
- Assist walk-in guests and handle last-minute bookings when necessary.
- **Communication**:

- Coordinate with other departments (housekeeping, F&B, maintenance) to ensure a seamless guest experience.
- Maintain effective communication channels with the team and escalate issues as required.
- **Cash Handling and Reporting**:

- Process payments accurately, including cash, card, and other payment methods.
- Maintain proper records of transactions and generate daily revenue reports.
- **Problem Solving**:

- Handle guest complaints and resolve issues promptly to maintain a positive reputation for the resort.
- Provide alternative solutions when required, ensuring guest satisfaction.
- **Administrative Duties**:

- Maintain front office supplies and equipment.
- Update guest profiles and records in the property management system (PMS).
- **Hospitality Standards**:

- Adhere to luxury resort service standards and promote a welcoming environment.
- Uphold the brand image through impeccable grooming and professional behavior.

**Skills and Qualifications**:

- **Educational Qualification**:

- Bachelor’s degree or diploma in Hotel Management, Hospitality, or a related field preferred.
- **Experience**:

- Minimum 1-3 years of experience in a similar role in luxury resorts or hotels.
- **Skills**:

- Exceptional communication and interpersonal skills.
- Proficiency in Property Management Systems (e.g., Opera, IDS, or equivalent).
- Strong problem-solving abilities and attention to detail.
- Multitasking and time management in a fast-paced environment.
- Fluency in English (additional languages are an advantage).
- **Attributes**:

- Friendly, approachable, and professional demeanor.
- A customer-focused mindset with a passion for hospitality.
- Ability to work flexible schedules, including weekends and holidays.

**What We Offer**:

- Competitive salary and benefits.
- Opportunities for career growth and professional development.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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