Front Office Receptionist

16 hours ago

Wayanad, India MAZUS GROUP Full time

**Front Office Executive (Female)**

**Location**: New 4‑Star Resort
**Reports to**: Front Office Manager

About Mazus Hotels & Resorts

A renowned hospitality group managing premium properties such as Mazus Inn, Mazus Urban Express, Swiss Holidays, and Park Place Holiday Home. Our resorts are known for impeccable service, warm hospitality, and a commitment to excellence.

Position Overview

As the first point of contact for guests, you will deliver outstanding service, ensuring an exceptional guest experience from arrival to departure. You’ll also support reservation processes and seamless front desk operations, strengthening our brand reputation.

Key Responsibilities
- Greet and welcome guests with professionalism, managing check-in/check-out processes smoothly
- Process guest payments, issue invoices, and maintain accurate billing records
- Provide information on resort amenities, services, and local attractions
- Address and resolve guest complaints promptly and professionally
- Maintain front desk area—keep it clean, organized, and presentable
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless
- Promote upselling of services—spa, dining, excursions, and packages
- Support administrative tasks: data entry, filing, shift reports

Qualifications & Skills
- Minimum high school diploma; diploma/degree in Hospitality or related field preferred.
- Prior experience (1-2 years) in a front office or guest-facing role within the hospitality.
- Excellent verbal and written communication (English; knowledge of local/regional languages is a plus)
- Proficient in hotel PMS/software systems and Microsoft Office hotel
- Strong organizational, multitasking, and time management capabilities
- Poised and professional appearance with impeccable telephone etiquette
- Customer‑centric attitude with strong problem‑solving & conflict resolution skills
- Flexible to work shifts, weekends, and holidays as per resort needs

Benefits & Work Culture
- Competitive salary and perks
- Professional development and training programs
- Team-oriented, inclusive work environment
- Opportunity to work in a 4-star resort setting with diverse guest profiles

**Job Types**: Full-time, Permanent

Pay: From ₹13,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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