Receptionist

4 days ago

Bhosari Pune Maharashtra, India Om Hospital Full time

**Job Summary**: The Receptionist serves as the first point of contact for patients and visitors at [Hospital Name]. This role involves providing excellent customer service, managing patient inquiries, and ensuring smooth administrative operations at the front desk of a multi specialty hospital.

**Key Responsibilities**:

- **Patient Interaction**: Greet patients and visitors warmly, providing them with necessary information and assistance.
- **Appointment Management**: Schedule and confirm patient appointments, ensuring proper coordination with medical staff.
- **Administrative Support**: Perform clerical duties including filing, data entry, and managing patient records.
- **Phone Management**: Answer incoming calls, handle inquiries, and route calls to appropriate departments or staff.
- **Insurance Verification**: Collect and verify insurance information, ensuring all necessary documentation is completed.
- **Billing Support**: Assist with patient billing inquiries and provide information regarding payment options.
- **Coordination**: Collaborate with medical and administrative staff to ensure efficient patient flow and operations.
- **Compliance**: Adhere to all hospital policies and procedures, including HIPAA regulations regarding patient privacy and confidentiality.
- **Problem Solving**: Address patient concerns and complaints promptly, escalating issues to management when necessary.
- **Emergency Protocols**: Assist in implementing emergency procedures when required.

**Qualifications**:

- **Education**: High school diploma or equivalent; additional certification in healthcare administration is a plus.
- **Experience**: Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
- **Skills**:

- Excellent communication and interpersonal skills.
- Proficient in using office equipment (phones, computers, fax machines).
- Familiarity with medical terminology and health insurance processes.
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- **Technical Proficiency**: Knowledge of electronic health record (EHR) systems is a plus.

**Working Conditions**:

- May require occasional overtime or shift work, including evenings and weekends.
- Fast-paced environment with a high volume of patient interaction.

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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