Car Service Manger

4 days ago

Ramanathapuram, India AMPL Mahindra Karaikudi Full time

**Service Operations Management**:

- Oversee daily workshop operations including repairs, maintenance, and service delivery.
- Ensure job cards, estimates, and billing are completed accurately and on time.
- Monitor workshop load, productivity, and turnaround time.
- **Customer Service Excellence**:

- Ensure high standards of customer satisfaction and handle escalated customer concerns.
- Implement customer retention initiatives such as service camps, reminders, and loyalty programs.
- Maintain strong CSI (Customer Satisfaction Index) scores as per OEM standards.
- **Team Leadership & Development**:

- Lead, guide, and motivate service advisors, technicians, floor supervisors, and support staff.
- Conduct regular training sessions on technical skills, customer handling, and safety procedures.
- Monitor staff performance and take corrective actions where required.
- **Financial & Business Performance**:

- Achieve service revenue, profitability, and labor margin targets.
- Drive upselling of value-added services, extended warranties, accessories, and AMC packages.
- Prepare monthly performance reports and budgets for the service department.
- **Quality & Compliance**:

- Ensure service quality as per OEM guidelines and technical standards.
- Conduct regular audits, quality checks, and process improvements.
- Maintain compliance with statutory regulations, safety norms, and OEM policies.
- **Coordination & Communication**:

- Work closely with the parts department to ensure timely availability of spares.
- Coordinate with sales, body shop, and customer relations teams for seamless service delivery.
- Liaise with OEM representatives during audits, trainings, and review meetings.

**Key Skills & Competencies**:

- Strong technical knowledge of automobile servicing and repairs.
- Leadership and people management skills.
- Excellent communication and customer handling abilities.
- Financial acumen and ability to drive business performance.
- Problem-solving and decision-making skills.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off
- Provident Fund

Work Location: In person

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