Car Service Manger

3 weeks ago

Ramanathapuram TN IN AMPL Mahindra Karaikudi Full time

Service Operations Management Oversee daily workshop operations including repairs maintenance and service delivery Ensure job cards estimates and billing are completed accurately and on time Monitor workshop load productivity and turnaround time Customer Service Excellence Ensure high standards of customer satisfaction and handle escalated customer concerns Implement customer retention initiatives such as service camps reminders and loyalty programs Maintain strong CSI Customer Satisfaction Index scores as per OEM standards Team Leadership Development Lead guide and motivate service advisors technicians floor supervisors and support staff Conduct regular training sessions on technical skills customer handling and safety procedures Monitor staff performance and take corrective actions where required Financial Business Performance Achieve service revenue profitability and labor margin targets Drive upselling of value-added services extended warranties accessories and AMC packages Prepare monthly performance reports and budgets for the service department Quality Compliance Ensure service quality as per OEM guidelines and technical standards Conduct regular audits quality checks and process improvements Maintain compliance with statutory regulations safety norms and OEM policies Coordination Communication Work closely with the parts department to ensure timely availability of spares Coordinate with sales body shop and customer relations teams for seamless service delivery Liaise with OEM representatives during audits trainings and review meetings Key Skills Competencies Strong technical knowledge of automobile servicing and repairs Leadership and people management skills Excellent communication and customer handling abilities Financial acumen and ability to drive business performance Problem-solving and decision-making skills Job Types Full-time Permanent Pay 25 000 00 - 40 000 00 per month Benefits Cell phone reimbursement Paid time off Provident Fund Work Location In person

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    Ramanathapuram, Tamil Nadu, India AMPL Mahindra Karaikudi Full time ₹ 3,20,000 - ₹ 4,80,000 per year

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    5 days ago

    Pollachi, TN, IN Vaighai Agro Products Limted Full time

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    Ramanathapuram, Tamil Nadu, India AMPL Mahindra Karaikudi Full time

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    4 weeks ago

    Ramanathapuram, Tamil Nadu, India AMPL Mahindra Karaikudi Full time

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