F2b Ops Automation

**Job Title
- **Operations Engineer, Program Manager - Global Cash Surveillance and Messaging Operations**

**Location
- India**

**Corporate Title
- VP**

**Role Description**

Global Cash, Surveillance and Messaging Operations (GCSMO) provides a range of services and functions to Cash Management Business. A key function within GCSMO is transformation, which is responsible for management of the transformation agenda within GCSMO, with specific focus on “Change the Bank” initiatives. This team consists of Operational Engineers who are allocated to CTB projects.

This role is to operate as a program manager within the Operations Engineer profession, supporting the delivery of a new payments target architecture in cooperation with IT and product management stakeholders.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Function as an Operational Engineer with responsibility for collaborating with key stakeholders in the Business, COO functions incl. local and regional Operations to ensure timely and accurate tracking of programs within the Payments domain.
- Ensure key project milestones are documented and communicated to all stakeholders effectively and that potential risks are escalated in a timely manner and tracked appropriately.
- Operate with minimum guidance and be accountable for the ensuring that business and technology agendas are aligned to GCSMO objectives.
- As a member of an agile tribe and squads, develop and maintain close working relations with the key stakeholders including Technology and Product teams.
- Provide clear direction and vision to CTB teams and clears roadblocks within their group.
- Support operational readiness during change lifecycles. Gather, validate and objectively analyse operational readiness checklists and provide guidance to operational teams on capacity planning for key milestones.
- Promote ongoing and constructive two-way feedback with RTB teams to prepare teams for upcoming changes.
- Ad hoc reporting as required

**Your skills and experience**

Minimum 5 years Banking experience, with detailed knowledge of project and program management. Experience of working within an operations environment is advantageous, preferably Cash Operations.
- Proven ability to work with complex subsets of management information and data.
- Relationship management and negotiation skills with the ability to influence real outcomes.
- A high degree of accuracy, efficiency, attention to detail and delegation skills are required.
- High analytical skills, detail orientation, service commitment and solid people management skills.
- An ability to work independently, as well as in a team environment - including cross-functional teams.
- A structured & determined approach to work, a willingness to take ownership of problems and an ability to communicate with clients and colleagues at all levels.

You will be:

- Able to effectively assess and mitigate program risks and dependencies
- Proactive and self-driven
- Highly organised and agile
- Excellent verbal and written communication skills and fluent in both written and verbal English

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.