
Mis Coordinator
5 days ago
**Job Purpose**:
The MIS Executive will be responsible for managing and analyzing service centre data, preparing performance reports, and supporting management with accurate insights to improve service efficiency and customer satisfaction.
**Key Responsibilities**:
- Maintain and update daily service centre data — including job cards, service requests, and customer details.
- Prepare **daily, weekly, and monthly MIS reports** related to service performance, turnaround time, and pending cases.
- Track **spare part movement, warranty claims, and customer follow-ups.**:
- Coordinate with service technicians, stores, and customer care teams for data collection and issue tracking.
- Monitor and analyze service trends — product issues, repeat complaints, and service ratings.
- Create dashboards and summaries to present to management for review meetings.
- Ensure all data is accurate, complete, and updated in the company system or ERP software.
- Support process improvements by identifying data-driven insights.
**Skills & Competencies**:
- Strong command over **MS Excel** (Pivot Table, VLOOKUP, Charts, Data Validation, etc.)
- Good knowledge of **ERP or service management software.**:
- Analytical mindset and attention to detail.
- Effective communication and coordination skills.
- Ability to handle data from multiple stores/service points.
- Knowledge of **Power BI / Google Sheets** (added advantage).
**Qualification & Experience**:
- Graduate in Commerce / IT / Statistics / Management or related field.
- 1-3 years of experience in MIS or Data Management (Retail/Service industry preferred).
- Freshers with strong Excel and analytical skills may also be considered.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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