Back Office

2 weeks ago

Bodakdev Ahmedabad Gujarat, India Saanvi Nirman Full time

**KRA Document - Back Office / Support Executive (Collection Team)**

**Position**: Back Office / Support Executive - Collection Team
**Department**: Accounts / Customer Support / Collections
**Reporting To**: Finance Head / Collection Manager / Promoters
**No. of Positions**: 2
**Location**: ISCON-AMBLI Road
**Experience Required**: Minimum 3 years in real estate / property management / NBFC collection or housing finance

**Primary Objective**

To ensure smooth, accurate, and timely back-office operations relating to collections, customer follow-ups, MIS reporting, documentation, and support to the sales and finance team. The executive will also ensure compliance, record-keeping, and coordination with clients to maintain healthy cash flows.

**Key Responsibility Areas**

**1. Collections & Recovery Support**
- Generate payment reminders and escalate pending cases as per the defined SOP.
- Coordinate with the finance team for updating ledger balances and outstanding reports.

**2. Documentation & Filing**
- Maintain organized digital and physical records of allotment letters, agreements, payment receipts, and correspondence.
- Assist in drafting NOCs, possession letters, and other customer-related documents.
- Ensure accurate data entry of collections, invoices, and client records in ERP/CRM software.

**3. Customer Coordination & Support**
- Act as a liaison between customers and the accounts/sales team for any payment or documentation-related queries.
- Schedule and follow up on post-sale meetings and collection commitments.
- Provide timely updates on account status to clients and internal stakeholders.

**4. MIS & Reporting**
- Prepare daily, weekly, and monthly collection reports and dashboards.
- Track ageing reports, identify critical delays, and prepare summaries for management review.
- Ensure real-time data accuracy in collection and sales MIS.

**5. Cross-functional Coordination**
- Support the sales team with back-end documentation during unit bookings and handovers.
- Work closely with legal/compliance for documentation vetting and status updates.
- Coordinate with banks or NBFCs for disbursement follow-ups.).

**Key Skills & Competencies Required**
- Strong knowledge of real estate documentation, invoicing, and collection lifecycle
- Hands-on experience with CRM, ERP, Excel and cloud filing systems
- Fluent in Gujarati, Hindi, and English for effective customer follow-up
- High attention to detail and record accuracy
- Ability to multitask, prioritize, and work under deadlines

**Qualification**
- Graduate or Postgraduate in Commerce / Business Administration or equivalent
- Certification in ERP, Excel or any real estate CRM tool (preferred)

**Work Experience**
- Minimum 3 years in real estate collection support / back office / CRM role

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Real Estate: 3 years (preferred)

Work Location: In person

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