Transformation Avp

Job Title: Transformation AVP
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

- Support the Transformation Lead and engage with Wholesale Client Onboarding and Financial Crime Operations Transaction Cycle to improve effectiveness and achieve “best in class” performance
- Focus will be required to implement a range of automation (from robotics to artificial intelligence/machine learning), drive analytical work to reduce false positives, deliver on our location strategy and simplify processes through re-engineering
- Design target operating model (including but not limited to organizational design) to enable WCOB and GFCO to become true firm-wide utilities which mirror the client lifecycle and provide best in class customer service experience
- Work closely with our Compliance partners to ensure process improvement efforts are aligned with regulatory expectations
- Partner with our Controls organization to ensure process improvement design includes robust controls
- Support with culture change required to move our colleagues towards a continuous improvement mind-set. This includes oversight of various idea generation tools, whereby colleagues are encouraged to identify opportunities for continuous improvement projects and follow through to delivery

What will you be doing?
- Key accountability from this role is as follows:

- Process improvement (60%)
- Project management (20%)
- Stakeholder management (20%)

Stakeholder Management and Leadership
- Work very closely with multiple stakeholders (solution architects, project team, technical development team and Operations leadership team) to successfully deliver automation/ Lean/ Productivity solutions.
- Responsible for project stakeholder communication and management before and during the implementation
- Build working relationships with senior management, project team and stakeholders and secure their support to achieve project goals
- Responsible for the collation of weekly project progress reports for regular meetings

Decision-making and Problem Solving
- Successfully carry out Operational Re-engineering projects and process reviews as required by Global, Regional or in-country Operations
- Successfully embed a continuous improvement mind-set in the aligned business units through Lean and design thinking coaching and mentoring and driving the Lean DNA.
- Deploy Active operations management (AoMi) e2e including scoping processes, standardization and activity baselining, planning and forecasting and associated reporting.
- Prepare businesses from an operational readiness stand-point during introduction of new products and services

What we’re looking for:

- Minimum process re-engineering / transformation related experience of 10 years
- Understanding of Banking processes
- Experience in deployment of Active operations management (AoMi)
- Hands on experience in delivering Robotics process automation projects
- Proficiency in IBM Blueworks or another mainstream process mapping tool
- Understanding and experience of managing operational risks and controls
- Understanding of and exposure to project management disciplines and techniques
- Experience of working with large data sets, data analytics and visualisation.

Skills that will help you in the role:

- Exposure of various automation tools like Blue Prism, UI path, Appian, Appzillon etc. and should be adept in carrying out discovery exercises independently

Where will you be working?
Chennai

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence