Restaurant Captain

1 week ago

Kochi Kerala, India Mappas Restaurant Full time

1. Customer Service:
Greeting and seating guests promptly and courteously.

Taking food and beverage orders accurately and providing menu recommendations.

Ensuring guests are satisfied with their dining experience, addressing any issues or complaints efficiently.

2. Table Management:
Supervising table setups and ensuring they meet the restaurant's standards.

Coordinating with the kitchen staff to ensure timely delivery of food to the guests.

Checking and maintaining the cleanliness of dining areas throughout the shift.

3. Team Supervision:
Leading and mentoring the wait staff, ensuring they provide exceptional service.

Assigning tables and duties to servers and monitoring their performance.

Assisting in the training of new team members on service standards, menu knowledge, and proper guest interaction.

4. Order Management:
Taking and processing guest orders using the restaurant's POS system.

Communicating special requests or dietary restrictions to the kitchen.

Ensuring orders are served correctly and promptly.

5. Sales and Upselling:
Recommending daily specials, beverages, and desserts to enhance guest experience and boost sales.

Upselling food and beverage options to maximize revenue.

6. Coordination and Communication:
Acting as a liaison between the kitchen and wait staff to ensure smooth service.

Communicating with the restaurant manager about guest feedback, staff performance, and any operational issues.

7. Compliance:
Ensuring the restaurant follows health and safety guidelines and food hygiene regulations.

Adhering to the restaurant's policies regarding customer service and operations.

Skills and Qualifications:
Strong leadership and communication skills.

Excellent customer service and problem-solving abilities.

Knowledge of food and beverage service.

Ability to work in a fast-paced environment.

Attention to detail in ensuring high standards of service.

Education/Experience Requirements:
A high school diploma or equivalent; a degree in hospitality is a plus.

Prior experience as a waiter or in a similar supervisory role.

Typically work long shifts, including evenings, weekends, and holidays, depending on the restaurant's hours.

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Evening shift

**Experience**:

- total work: 4 years (required)

Work Location: In person

Expected Start Date: 01/03/2025

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