Service Technician

2 days ago


Bengaluru Karnataka, India Peak Performance Advisors (OPS) PVTLTD Full time

**Position Overview**:
**Key Responsibilities**:
1. Product Demonstrations: - Conduct live product demos for customers, both in-house and on-site. - Explain the features, benefits, and usage of the products in simple terms. - Train customers on advanced operations and maintenance of the appliances.

2. After-Sales Service: - Perform installation, repair, and maintenance of small home appliances. - Diagnose and troubleshoot technical issues promptly and efficiently. - Replace or repair defective components under warranty and service agreements.

3. Training & Support: - Train home visit technicians and floor technicians on product specifications and service protocols. - Collaborate with customer service teams to provide insights for resolving customer queries effectively.

4. Customer Interaction: - Liaise with customers to understand their problems and offer tailored solutions. - Provide recommendations for product care and preventive maintenance. - Maintain a professional and customer-friendly approach at all times.

5. Documentation & Reporting: - Record details of service calls, repairs, and parts replacements. - Provide feedback on recurring issues to improve product design and service processes. - Ensure all service activities are logged accurately in the system.

6. Technical Expertise: - Stay updated on the latest features and advancements in small home appliances. - Suggest improvements in product design or performance based on field experience.

**Technical Skills: -**Strong troubleshooting and repair skills. - Familiarity with electrical and mechanical components of small appliances.
- **Soft Skills**:

- Excellent communication and interpersonal skills. - Customer-oriented approach with problem-solving abilities. - Ability to work independently and manage time effectively. --
- **Additional Requirements: -** Willingness to travel for on-site demos and service visits. - Valid driving license (if required for the role). - Proficiency in regional languages is a plus. --
- **Compensation**:

- Competitive salary with performance-based incentives.
- **Benefits including** health insurance, travel allowances, and training opportunities.

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Willingness to travel for on-site demos and service visits?

**Experience**:

- technical service: 2 years (required)

Work Location: In person


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