
Service Technician
2 days ago
**Position Overview**:
**Key Responsibilities**:
1. Product Demonstrations: - Conduct live product demos for customers, both in-house and on-site. - Explain the features, benefits, and usage of the products in simple terms. - Train customers on advanced operations and maintenance of the appliances.
2. After-Sales Service: - Perform installation, repair, and maintenance of small home appliances. - Diagnose and troubleshoot technical issues promptly and efficiently. - Replace or repair defective components under warranty and service agreements.
3. Training & Support: - Train home visit technicians and floor technicians on product specifications and service protocols. - Collaborate with customer service teams to provide insights for resolving customer queries effectively.
4. Customer Interaction: - Liaise with customers to understand their problems and offer tailored solutions. - Provide recommendations for product care and preventive maintenance. - Maintain a professional and customer-friendly approach at all times.
5. Documentation & Reporting: - Record details of service calls, repairs, and parts replacements. - Provide feedback on recurring issues to improve product design and service processes. - Ensure all service activities are logged accurately in the system.
6. Technical Expertise: - Stay updated on the latest features and advancements in small home appliances. - Suggest improvements in product design or performance based on field experience.
**Technical Skills: -**Strong troubleshooting and repair skills. - Familiarity with electrical and mechanical components of small appliances.
- **Soft Skills**:
- Excellent communication and interpersonal skills. - Customer-oriented approach with problem-solving abilities. - Ability to work independently and manage time effectively. --
- **Additional Requirements: -** Willingness to travel for on-site demos and service visits. - Valid driving license (if required for the role). - Proficiency in regional languages is a plus. --
- **Compensation**:
- Competitive salary with performance-based incentives.
- **Benefits including** health insurance, travel allowances, and training opportunities.
**Job Types**: Full-time, Fresher
Pay: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Willingness to travel for on-site demos and service visits?
**Experience**:
- technical service: 2 years (required)
Work Location: In person
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