Executive - Customer Service Executive

2 weeks ago

Mumbai, India ErgodE IT Services Pvt. Ltd. Full time

**Key Responsibilities**:
Assist Buyers with Order Status:

- Retrieve and update order information accurately and efficiently.
- Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times.
- Resolve any issues related to order tracking, delivery delays, or missing items by coordinating with the appropriate teams.

Attend Incoming Calls:

- Answer incoming calls in a timely and professional manner.
- Listen actively to buyer concerns and inquiries and provide appropriate solutions or escalate to the relevant department, if necessary.Maintain a friendly and customer-centric approach while handling calls.

Resolve Buyer Queries:

- Provide accurate and helpful information to address buyer concerns, product inquiries, and service-related issues.
- Demonstrate empathy, patience, and professionalism while addressing buyer concerns.

Handle Return Cases:

- Process return requests efficiently and accurately.
- Assist buyers in understanding the return process, including providing information on return policies, procedures, and any required documentation.
- Coordinate with relevant departments to ensure smooth and timely return processing.

Maintain Customer Service Standards:

- Ensure adherence to established customer service standards and protocols.
- Strive to exceed customer expectations by delivering exceptional service experiences.
- Continuously develop product knowledge and stay updated on company policies and procedures.

**Qualification**:

- Any Graduate / HSC passed with relevant experience (Min 6 months) Industry Retail

**Job Types**: Full-time, Fresher

**Salary**: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8653762001

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