End User Services
2 weeks ago
Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.
**Description of role and key responsibilities**
- Provide desktop technical support of the end user estate.
- Ensure completion of Incident, Request and Task tickets within agreed SLA's.
- Ensure a high level of customer service is delivered to end users and ensuring that Key performance indicators are met.
- Enhance Knowledge Management within the team by documenting tasks, resolution procedures, known errors, system documents, policies/procedures, knowledge base articles and ‘top tips'
- Troubleshooting and resolving front line issues and queries
- Work on ad hoc projects.
- Strong analytical and problem-solving ability.
- Able to work under pressure and keep focus and calm
- Providing support across regional offices
**Core skills and knowledge**
- Post Leaving Certificate studies / training in Information Technology of at least 1/2 years
- Experience supporting Windows in a corporate environment
- Working knowledge of Windows 10/11 in an enterprise environment
- Experience in the use of a helpdesk ticketing / workflow system would be preferable but not essential
- Good working knowledge of Microsoft Office 365 suite
- Experience with Azure AD and Entra ID
- Ability to support of Wi-Fi devices, e.g. iPhone, Android & iPad
- Ability to troubleshoot PC / Laptop hardware and printer issues
- Experience supporting a Multi-User enterprise environment
- Good working knowledge networking DNS, DHCP, IP and VPN
- Excellent team player, highly motivated, ambitious and flexible
- Good written and verbal communication skills
**Any other attributes that would be helpful, but not essential for the role.**
**As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.**
Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.
**Monetary**
Discretionary Bonus
**Life & Income Protection**
Life Assurance, Critical Illness
Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.
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