Netsuite/openair Support Administratoror Job Advert

**_Location: Pune (Remote Working Available)_**

**_Status:_**_ Permanent, Full Time_

**_Package:_**_ Competitive Salary (fixed), 5 Day Working Week, Remote/Home Working (with one-off allowance), Flexible Working, Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme, Discretionary Bonus._

**Who’s Instem? **Well, we’re a global provider of bespoke industry leading software solutions and services, which enables our clients to ‘bring life enhancing products to market faster’. We boast over 700 pharmaceutical clients (including all the top 20), ranging from small to enterprise-sized organisations.

Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission

**What’s** the culture/environment like?** Although we’re a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility (mínimal micromanagement) and empowerment - we want you to be accountable for your success We’ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths.

**Why are we hiring a **NetSuite/OpenAir Support** **Administrator**? **The mission of the NetSuite/OpenAir support role is primarily to maintain, support and provide administration within NetSuite/OpenAir. You will also be handling general IT and Technical incidents and queries, helping to maintain the overall performance of the Project Management Office and Finance departments.

This role will report to the Director PMO - Director Strategic Project Services.

**What to expect?**
- Support end user requests for new saved searches, reports, KPIs, and dashboards.
- Provide internal, ongoing system/technical support to NetSuite/OpenAir users.
- Monitor & administer user account management, roles and access, profile creation, security administration, etc.
- Collaborate with internal stakeholders (i.e., executive team, PMO and Finance) to gather and document business requirements, technical requirements, translate into operational solutions and manage development efforts where required.
- Participate in every aspect of the software development lifecycle including requirements gathering, solution architecture, development, testing and deployment.
- Develop customized fields, forms, scripts, workflows, and custom records.
- Provide support for new and existing customizations and integrations.
- Knowledge of Oracle/NetSuite/Open Air consulting services.
- Adherence to our Quality Management System (QMS) to ensure all work is handled securely, professionally and diligently.

**Skills you’ll need**:

- 2-3 years of experience as a NetSuite/OpenAir Administrator.
- A strong understanding of Finance and supply chain operations, and an ability to collaborate seamlessly with financial and operations functions.
- Maintain up-to-date knowledge of NetSuite/OpenAir functionality, customisation and integration.
- Comfortable in creating and testing processes, workflow documentation, documentation development, and end-user training.
- NetSuite/OpenAir Script experience is beneficial.
- Integration experience would be an advantage

We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you
- Instem stores and processes data using an Applicant Tracking System (ATS)._