Associate, Fig Client Services

**About the Role**:
**Grade Level (for internal use)**: 07
**Role Overview**: You will be part of a diverse global team responsible for providing client support on our business intelligence tools. You will hold investigative conversations with clients to drive product usage and revenue. You will be the nerve center of the organization where you are the face of the organization to our clients. You will help them with their questions while showcasing your vast knowledge of our tools, our data, and the industries we cover. You will also be their advocate and work with different teams inside the organization across many functional areas (Sales, Technology, Content, Industry Research etc.)
**The Team**: The Financial Institutions Group team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in Argentina, India, Pakistan, Philippines, United Kingdom, and USA makes it a truly global team. Members of the team get to learn in-depth global financial industry knowledge, produce webcast presentations, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.)
**The Impact**:
As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover
Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases
**What’s in it for you**:
Sharpen social skills while interacting with industry leaders
Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations and universities located across the world
Learn technical expertise like MS Excel and SQL
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward outstanding performance with growth opportunities. Based on planned growth & initiatives, you can excel in your career here

**Responsibilities**:
You would make suggestions regarding product usability, presentation, and data quality
You will work with clients and internal colleagues to help build customized, data-intensive Excel models
Partner with product teams on the timely and thorough testing of our products, with an eye toward the client experience
Help clients with MI mapping tools to conduct market analysis related to mortgage, demographic, and asset level research
Lead Proactive Outreach Campaigns on U.S. bank regulations and product enhancements
Conduct webcasts for our clients with expert knowledge of the FIG industry
Use Excel Intermediate knowledge to create templates on multiple combined datasets currently not available on the website
Create SFDC reports and analyze the data to improve the daily procedures of the team
Lead associate training and mentor new hires
Lead FIG projects assigned and be able to initiate self-driven projects and initiatives
What we’re looking for?
**Basic Qualifications**:
Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
Knowledgeable in finance, capital markets or the global economy
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask effectively
Team-player mentality with tight-knit teamwork skills
Flexible to changes in a rapidly growing environment
Strong collaboration skills
Proficient ability to navigate and use common computer programs
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Va