UX Designer Researcher

**UX Designer Researcher**

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.

Shell Recharge Solutions is seeking a **UX Designer Researcher**

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What you’ll do: *
- Deeply understand the experience of users, be able to measure their experience across touchpoints, and identify opportunities and methods to improve the quality of their experience
- Identify and communicate research goals, set research strategy, create, and implement research plans and scripts
- Lead a range of generative and evaluative research methods including contextual inquiry, card sorting, usability testing, heuristic analysis, A/B testing, cognitive walkthroughs, focus groups, literature reviews, user observations, workflow analysis, usability tests, interviews, participatory design sessions
- Synthesize research and provide insights to key team members to drive design decisions
- Influence the integration of goals and research findings into development processes and KPIs
- Participate in the design of data-driven product and service strategy documentation including personas, mental models, customer journey maps, workflow documentation and product and service vision prototypes
- Facilitate workshops to ideate and collaborate across disciplines, and translate user insights into innovative products and services
- Influence and gather stakeholder requirements and contribute to their translation into innovative design
- Investigate and recommend new and emerging research methods, technologies, and process improvements
- Deliver compelling presentations of research findings and recommendations that influence product and service design throughout the development lifecycle
- Collaborate with cross-functional design teams on process, interaction design and flows
- Present research findings and design work to internal teams as well as to stakeholders
- Contribute to the life of the firm through thought leadership

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What We’re Looking For: *
**Basic Qualifications**
- 5+ years of user research and design experience (including hands on experience with UX design)
- Degree in B.Tech/B.E., Human Factors Engineering, Human Computer Interaction, Cognitive Psychology or Ergonomics, or related area
- Strong ability to lead user research, testing activities and deliverables
- Experience with Qualitative mixed methods research methodologies
- Stellar verbal and written communication skills
- Ability to create and tell stories both internally and externally to clients
- Ability to work cross-functionally with different teams
- High-level knowledge of user experience design process
- Strong ability to lead user research, testing activities and deliverables
- Excellent ability to explain complex design decisions to experts and stakeholders

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What We Offer: *
- A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry
- The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure
- The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies
- Daily ownership of your role in a challenging, high-growth environment.
- Well-being programs that enable you to thrive, e.g. investment in ergonomics
- Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
- Participation in Shell Recharge Solutions’ performance and rewards bonus program
- Best in class, medical benefits
- Innovative Paid Time Off Program
- 9/80 Flex Work schedule

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AAP/EEO Statement*
Shell Recharge Solutions is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Shell Recharge Solutions are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Shell Recharge Solutions will not tolerate discrimination or harassment based on any of these characteristics.