Customer Service Executive

2 weeks ago

Bengaluru Karnataka, India Burgundy Brand Collective Full time

**Position**: Sales Executive - Luxury Children’s Apparel Brand
- Burgundy Brand Collective will be launching a French children’s apparel brand in India, with the first store in Mumbai. The brand has crafted collections that reimagine the timeless heritage of French fashion for children. As a contemporary brand with classic roots, they create clothes, accessories, shoes, and nursery items that celebrate the magic and whimsy of childhood.

**Responsibilities**:

- Guide and assist customers throughout their buying journey, ensuring a personalized and luxurious shopping experience.
- Support retail operations, including handling cash transactions, store operations, inventory management, and visual merchandising to maintain a premium store environment.
- Open and close the store with responsibility and attention to detail, ensuring all procedures are followed meticulously.
- Drive store-level sales by engaging with customers, understanding their needs, and offering appropriate product recommendations.
- Assist the store manager and team in achieving sales targets and maintaining high standards of customer service.
- Manage store assets and equipment with care, ensuring everything is in optimal condition.
- Maintain the in-store visual merchandise to reflect the brand’s luxury image and attract potential customers.
- Provide feedback and on-ground insights to the management team to help improve store operations and customer satisfaction.
- Strong customer service orientation, with the ability to deliver a high-end shopping experience.
- Knowledge of customer service principles and best practices within a luxury retail environment.
- Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage.
- Team player with strong listening skills and the ability to collaborate effectively with colleagues.
- Ability to resolve customer concerns with tact and diplomacy, maintaining the brand’s reputation.
- Honest, mature, and well-organized, with a keen eye for detail.
- Willingness to work hard, take on diverse tasks, and maintain a positive, can-do attitude

**Job Location**: Bangalore

**Reporting Manager**: Store Manager

**About Us**:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate
- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts, and Ligne Roset - a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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