Customer Service Executive

2 days ago

Bengaluru Karnataka, India Craftedrobo Technologies Full time

**Job Opportunity: Customer Service Executive (Voice, Non-Voice, Semi-Voice Process)**

**Location**: Bangalore, Pune and Mumbai
**Employment Type**: Full-Time

Are you passionate about delivering excellent customer service? We are hiring **Customer Service Executives** for Voice, Non-Voice, and Semi-Voice processes. Join our dynamic team and be part of a workplace where your skills make a difference

**Key Responsibilities**

**Voice Process**:

- Handle inbound and outbound calls professionally.
- Address customer queries, provide solutions, and resolve issues promptly.
- Follow communication scripts and maintain a professional tone.

**Non-Voice Process**:

- Accurately document and update customer interactions.
- Ensure clarity and professionalism in written communication.

**Semi-Voice Process**:

- Manage a combination of voice calls and written communication tasks.
- Adapt seamlessly between verbal and written customer interactions.
- Ensure timely and accurate resolution of customer issues.

**What We’re Looking For**:

- Strong communication skills (verbal and written) in [Language(s) Required].
- Proficiency in using computer systems and CRM tools.
- Ability to multitask, prioritize, and deliver in a fast-paced environment.
- Previous experience in customer service or BPO is an advantage.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Training programs to enhance your skills.
- Opportunities for career growth in a supportive environment.
- A vibrant and collaborative workplace.

**How to Apply**:
Be part of a team where every interaction matters

Schedule:

- Day shift
- Fixed shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer satifaction: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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