Order Processing Associate

Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. **The Opportunity**: Postman is looking for a skilled Order Processing professional to join our growing team. As a key member of the Order Processing team within Revenue Operations, you'll play a critical role in driving the company's future success. This position supports our revenue and cash flow objectives by managing the full order lifecycle—from review and booking to invoicing and accounts receivable. Collaborating closely with sales, renewals, customers, deal operations, finance, and other internal teams, your focus will be on delivering prompt and accurate support to both the sales team and our customers. You’ll work to consistently meet or exceed established order processing targets. **_ Important Note:_** - This role requires working across different shifts between 6 AM and 11 PM IST on a rotational basis, with coverage required on holidays and occasional weekends._ **What You'll Do**: - Handle 50+ tickets per week across Zendesk, Salesforce, and JIRA, ensuring compliance with defined SLAs - Review purchase orders, quotes, order forms, and MSAs to verify alignment with our order acceptance policy - Validate opportunity and contract details, identifying and resolving any discrepancies - Process purchase orders into sales and renewal orders within communicated SLAs - Ensure all orders are invoiced and closed within the system by the specified fiscal deadlines - Assist with completing vendor/supplier questionnaires and maintaining vendor/supplier portals - Build strong relationships with internal teams and departments to manage information and resolve issues in a timely manner - Providing holiday coverage and supporting month-end/quarter-end close cycles **About You**: - 1-2 years of experience in sales order processing or order management - Strong understanding of the quote-to-cash process, including purchase orders, order forms, and related documentation - Prior customer support experience (both internal and external customers) - Flexibility to work different shifts, including working on holidays and occasional weekend coverage - Willingness to work additional hours, including weekends, as needed during month-end and quarter-end close cycles - Strong attention to detail, particularly when handling financial and technical information - Hands-on experience with Zendesk and Salesforce is a plus - Experience working in a startup environment is a plus **What Else?**: In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom. **Our Values**: At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. **Equal opportunity**: Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment age