Order to Cash Process Associate

**Are you ready for a new beginning?**

We need your talent, knowledge and dedication to better our world with biology.

**Our purpose points the way**

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

**We’re here to better our world with biology.**

**How You’ll Make an Impact**:

- **Second-Line Support**:Provide expert-level troubleshooting for order-to-cash system, solution, and process issues, including but not limited to e-commerce and EDI (Electronic Data Interchange) integration.
- **Cross-Functional Coordination**: Collaborate with regional Customer Service & Logistics teams, Product and Process Owners, SAP functional teams, and Salesforce development teams to identify, escalate, and resolve issues effectively.
- **Documentation**: Accurately document identified issues, resolution steps, and ongoing fixes to create a reliable knowledge base.
- **Optimization**: Provide actionable insights and recommendations to Product and Process Owners for process, solution, and system optimization. Propose innovative ideas for new processes, tools, or systems to improve operational efficiency and customer satisfaction.
- **Stakeholder Communication**: Maintain clear and consistent communication with stakeholders, providing regular updates on issue resolution performance and progress.

**What You’ll Bring to the Team**:

- To succeed in this role, you should have:

- **Strong Knowledge of Order-to-Cash Processes**: A solid understanding of the end-to-end order-to-cash workflows and their importance in supply chain operations.
- **Technical Expertise**: Working knowledge of SAP SD (Sales and Distribution) and Salesforce is essential for success in this position.
- **Exceptional Communication Skills**: Ability to collaborate effectively with colleagues at all levels of the organization and clearly convey technical concepts to non-technical stakeholders.
- **Analytical Mindset**: A strong analytical approach paired with curiosity to investigate and resolve complex issues.
- **Solution-Oriented Attitude**: A pragmatic and proactive mindset to navigate challenges and uncertainties with a focus on achieving effective outcomes.

**Why Join Us?**
- Contribute to meaningful projects that drive operational excellence and customer satisfaction.
- Work in a collaborative and inclusive environment where innovation is encouraged.
- Gain exposure to cutting-edge systems and processes in a global supply chain setting.
- Opportunity for professional growth and development within a dynamic organization.

**Technical Expertise**
- Good working knowledge of Microsoft Tools
- Must have Knowledge on MS Excel in combing and analyzing data.
- Awareness of ERP tools. (eg - SAP, Oracle etc)

**Education**
- Bachelor’s degree in engineering/ science/ commerce
- Proficiency in spoken and written English is required.

**Experience**
- **0-2 years of professional experience.**:

- **Proficient in SAP and Microsoft Excel**, with strong skills in data analysis.
- **Hands-on experience with Salesforce**is highly desirable.
- **Demonstrated ability to take ownership and drive tasks independently.**:

- Strong understanding of **cross-functional business processes**.
- A **self-starter**with a proactive attitude and a willingness to learn new skills.
- Comfortable working in a **new team setup**and open to **rotational shifts**.
- Good working knowledge of **Microsoft Office tools**(Word, PowerPoint, Outlook, etc.).

Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.

**Want to learn more?**

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