
Customer Service Representative
1 week ago
**Responsibilities**
- Address the customer issue and resolve it in a timely manner.
- Should be fluent in English (written/verbal).
- Familiarity with CRM systems and practices.
- Strong phone contact handling skills and active listening.
- Ability to multitask is an added advantage.
- Escalate the unresolved issues to the concerned department.
- Experience in Telecom-call, chat and mail.
**Salary**: From ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (preferred)
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