Customer Service Representative

1 week ago


Kochi, India Chris Johnson Business IT Solutions Full time

**Responsibilities**
- Address the customer issue and resolve it in a timely manner.
- Should be fluent in English (written/verbal).
- Familiarity with CRM systems and practices.
- Strong phone contact handling skills and active listening.
- Ability to multitask is an added advantage.
- Escalate the unresolved issues to the concerned department.
- Experience in Telecom-call, chat and mail.

**Salary**: From ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)



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