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Call Centre

2 weeks ago

New Delhi, India NISG (National Institute for Smart Government) Full time

From 5 to 9 year(s) of experience

₹ Not Disclosed by Recruiter
- New Delhi

**Roles and Responsibilities**

**About NHA**:
**National Health Authority (NHA)** is the apex body responsible for implementing India’s flagship public health insurance/assurance scheme called “Ayushman Bharat Pradhan Mantri Jan Arogya Yojana” & has been entrusted with the role of designing strategy, building technological infrastructure and implementation of “National Digital Health Mission” to create a National Digital Health Eco-system. National Health Authority is the successor of the National Health Agency, which was functioning as a registered society since 23rd May, 2018.NHA is governed by a Governing Board chaired by the Union Minister for Health and Family Welfare.**AboutAyushman Bharat Pradhan Mantri-Jan Arogya Yojana(AB PM-JAY)**:
The Ayushman Bharat Pradhan Mantri-Jan Arogya Yojana (AB PM-JAY) aims to to achieve the vision of Universal Health Coverage (UHC). This initiative has been designed to meet Sustainable Development Goals (SDGs) and its underlining commitment, which is to "leave no one behind."
- PM-JAY was announced by the Hon’ble Prime Minister on 23rd September, 2018. It is currently being implemented in 36 States/UT’s.-
**Job Description:

- **

Graduate with 5+years of experience1. Complete responsibility of Integration between states and NHA Call Centre. SPOC for all State/ UTs call centre support.
- 2. Pan India Telecom circle integration for all TFNs process wise.
- 3. Responsible for capturing query data received to incoming calls both at NHA and State Call centre.
- 4. Possess in-depth knowledge of Voice contact centre, PB, Cloud contact centre, Telephony system, etc.
- 5. Preparing & compiling & presenting various weekly /monthly MIS reports pertaining to process, and productivity.
- 6. Develop Dashboards to give an operational overview.
- 7. Billing Cycle Management for divisional files on E office.
- 8. Program managing the Bid Management on GeM & CPPP for Call Centre.
- 9. Interpersonal skills and expenence in presenting Problem solving and project management experience. 10.Contact Centre Liaison Officer for all Inter State Coordination dealing with State Health Authorities,
- MoHFW and NHA.
- 11. Other related duties as assigned by competent Authority at NHA.- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_IT Services & Consulting
- Functional Area_Other
- Role Category_Other
- Employment Type:_Full Time, Temporary/Contractual
- Key Skills
- Public HealthCallingCall CenterHealth Insurance

Education
- UG:_Any Graduate

**Company Profile**:
National Institute for Smart Government (NISG)
- Company Info
- Contact Company:_National Institute for Smart Government (NISG)