Female Customer Feedback Executive

2 weeks ago

Patna Bihar, India Maruti Suzuki Nexa Full time

A Customer Feedback Executive in the automobile industry is a role focused on managing and improving customer satisfaction. This involves interacting with customers, handling feedback, resolving issues, and ultimately building brand loyalty. They act as a bridge between the customer and the company, ensuring a positive customer experience throughout the sales and after-sales process. Some job sites say these roles are also referred to as Customer Relationship Executives (CRE) or Customer Care Executives. Key Responsibilities:

- **Customer Interaction**: Responding to customer inquiries, addressing complaints, and providing product information.
- **Feedback Collection**: Gathering feedback through various channels like surveys, social media, and direct interactions.
- **Issue Resolution**: Investigating and resolving customer issues, escalating complex problems when necessary.
- **Relationship Building**: Fostering positive customer relationships and promoting brand loyalty.
- **Data Analysis**: Analyzing customer feedback to identify trends and areas for improvement.
- **Reporting**: Preparing reports on customer feedback and service performance.
- **Process Improvement**: Working with other departments to improve processes and enhance the overall customer experience.

Essential Skills:

- **Communication Skills**:Excellent verbal and written communication skills are crucial for interacting with customers and conveying information effectively. Indeed says
- **Interpersonal Skills**:Empathy, patience, and active listening are essential for understanding and addressing customer needs. Indeed says
- **Problem-Solving Skills**:The ability to analyze situations, identify root causes, and develop effective solutions is vital.
- **Product Knowledge**:A good understanding of the automobile products and services is necessary for providing accurate information and resolving issues.
- **Technical Skills**:Proficiency in using customer relationship management (CRM) systems and other relevant software is often required.

Pay: ₹14,294.17 - ₹28,256.38 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

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