Customer Care Executive

16 hours ago

Kochi Kerala, India Airon Academy Full time

The Admission Sales Executive will be responsible for generating walk-ins, telecalling from the database, sorting out prospects, and assisting in sales activities. This role requires excellent communication skills, a customer-focused approach, and the ability to work in a fast-paced environment.

Key Responsibilities:
Generating Walk-ins:
Develop and implement strategies to attract prospective students to visit the academy.

Participate in promotional events, local fairs, and community outreach programs to generate interest and walk-ins.

Collaborate with the marketing team to create and distribute promotional materials aimed at driving foot traffic.

Track and analyze the effectiveness of walk-in generation efforts and adjust strategies as needed.

Telecalling Database:
Conduct telecalling activities using the provided database to reach out to prospective students.

Develop and maintain a script for telecalling to ensure consistent and effective communication.

Record and update information gathered from calls in the CRM system.

Follow up with prospective students who have shown interest but have not yet visited the academy.

Sorting Out Prospects:
Evaluate and categorize prospective students based on their interest levels and readiness to enroll.

Maintain an organized system for managing and prioritizing leads.

Identify high-potential prospects and schedule follow-up meetings or visits.

Provide detailed reports on prospect status and follow-up actions to the Admissions Manager.

Assisting in Sales Activities:
Assist the admissions team in executing various sales activities, including informational sessions, open houses, and campus tours.

Provide accurate information and counseling to prospective students and their families about Airon Academy’s programs and admission procedures.

Work closely with the Admissions Manager to achieve monthly and quarterly enrollment targets.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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