Front Desk Executive

2 days ago

Kalyan, India Zest Home Healthcare & Facility Services Pvt. Ltd. Full time

**Job Title**: Front Desk Executive (Male)
**Location**: Kalyan, Maharashtra
**Department**: Front Office / Administration
**Industry**: Healthcare (Multispecialty Hospital)
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Greet and assist patients, visitors, and vendors in a polite and professional manner.
- Handle patient inquiries and guide them to the appropriate departments/doctors.
- Manage appointment scheduling, patient registration, and billing coordination.
- Operate the hospital’s front desk systems including phone lines, appointment software, and visitor logs.
- Maintain patient confidentiality and handle sensitive information with discretion.
- Coordinate with doctors, nurses, and administrative staff for smooth patient flow.
- Ensure reception and waiting area are clean, organized, and welcoming.
- Handle cash/online payments and issue receipts (if applicable).
- Assist in administrative support tasks as required.

**Requirements**:

- **Gender**: Male (as per hospital requirement)
- **Education**: Graduate in any discipline (preferably Commerce / Hospitality / Healthcare Administration).
- **Experience**: 1-3 years of experience in hospital front office / reception or customer service.
- Good communication skills in **English, Hindi, and Marathi**.
- Strong interpersonal and patient-handling skills.
- Basic knowledge of hospital management systems (HMS) and MS Office.
- Pleasant personality, professional grooming, and the ability to remain calm under pressure.
- Flexibility to work in rotational shifts (including weekends/public holidays).

**Key Competencies**:

- Patient-centric approach and empathy.
- Professional telephone and face-to-face etiquette.
- Multitasking and organizational ability.
- Accuracy in handling cash and records.
- Problem-solving and quick decision-making.

**Salary Range**:
₹15,000 - ₹20,000 per month (depending on experience and qualifications)

**Benefits**:

- Health insurance coverage.
- PF & ESIC benefits (as per policy).
- Paid leave and festival holidays.
- Career growth opportunities in hospital administration.

**Job Types**: Full-time, Permanent

Pay: ₹10,717.16 - ₹20,897.78 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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