Front Desk Executive

Greet and welcome visitors, clients, vendors, and guests with professionalism and courtesy.

Assist visitors in completing security protocols, such as signing in and issuing visitor badges.

Direct visitors to the appropriate department or individual and notify concerned personnel of the visitor's arrival.

Answer inquiries and provide information about the organization in a clear and informative manner.

Communication Management:
Answer, screen, and direct phone calls in a professional and efficient manner.

Maintain accurate logs of calls, visitors, and appointments for organizational reference.

Coordinate scheduling of meetings, appointments, and conference room bookings for staff as needed.

Administrative Support:
Provide administrative support to various departments as needed, such as filing, photocopying, and organizing paperwork.

Manage incoming and outgoing mail, including courier and postal deliveries.

Monitor office supplies and place orders for restocking as necessary.

Ensure the reception area and common spaces are tidy, organized, and presentable at all times.

Customer Service:
Address client and visitor concerns or queries, providing exceptional service and resolving issues promptly.

Demonstrate a strong customer-centric attitude, maintaining high levels of professionalism and patience.

Support team members by delivering high-quality service in a collaborative environment.

Office Operations:
Assist with the coordination of internal and external events, meetings, and conferences.

Maintain and update the office’s internal directories, emergency contact lists, and other relevant databases.

Ensure compliance with health and safety standards, particularly in the reception area and office spaces.

Assist with basic HR functions such as onboarding new staff and managing staff attendance or scheduling.

Security & Confidentiality:
Monitor the security of the office by ensuring that unauthorized individuals are not granted access to restricted areas.

Handle confidential information with discretion and adhere to the organization’s confidentiality and privacy policies.

Miscellaneous Tasks:
Perform other ad hoc administrative tasks as requested by senior management or other departments.

Assist with travel arrangements, hotel bookings, and transportation for staff or guests as needed.

Qualifications:
Education: A high school diploma or equivalent; a Bachelor’s degree in Business Administration, Hospitality, or a related field is a plus.

Experience: Minimum of 1-2 years of experience in a receptionist, front desk, or customer service role, preferably in a corporate or hospitality setting.

Skills:
Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Knowledge of office management systems and procedures.

Professional appearance and demeanor.

Ability to handle stressful situations with patience and diplomacy.

Personal Attributes:
Strong interpersonal skills with an ability to build relationships with visitors, clients, and colleagues.

Detail-oriented with a focus on accuracy.

Proactive, with the ability to anticipate needs and take initiative.

Adaptable and able to thrive in a dynamic and fast-paced work environment.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person