Process Associate

**Job Description: Process Associate for Order Management Process**

**_About_ And We Support**

We are a growing corporate having its registered office at US. A dynamic environment is what you’ll discover at And We Support. We have all the resources to help you achieve your professional goals.

Whether you’re an established professional looking for a career change, a graduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at And We Support. Join our team and start your journey today.

**Description**

To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt. Backend support.

**Night Shifts only.**

**Excellent English verbal and written communication skills are a must have.**

**Responsibilities**

**Order Management and Customer Service**
- Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in the system matches customer’s requirements as indicated in customer documents
- Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status
- Generates Shipment List and acquires Performa invoice, packing instructions and shipping release from customers to release orders for shipment
- Analyses, qualifies, and completes Change Order Requests
- Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met
- Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not
- Ensures that the dates own by order management team are updated and reflective of current order status
- Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays
- Coordinates with other teams/support to complete the request of customers and communicates effectively with suppliers on customer’s delivery date pull in requests
- Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments

**Continuous Improvement and Innovation**
- Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.

**Requirements**:
**Education**:Bachelor's Degree - B.A., B.Com. B.Sc., M.C.A., BBA, or any other graduate.

**Job Related Experience**:
**Specific Knowledge**:
Intermediate to Advanced MS Office Application - MS Excel

Business systems and tools

Familiarity with Automation Solutions or similar products and services

Excellent English verbal and written communication skills

General understanding of the quote-to-cash processes

**Required Competencies**:
High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.

**Annual Package**

**US Shift**: Night Shift only (5 days week) Sat-Sun complete offs.

**Paid Leaves**:18 leaves in a year.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Jaipur, Jaipur - 302017, Rajasthan: Reliably commute or planning to relocate before starting work (required)