Solutions Architect

6 days ago

Bengaluru Karnataka, India Indecomm Technology Services Full time

**Job Brief**:
The Solutions Architect is responsible for the development of solutions for new opportunities, growth of client projects, and regular/timely engagement with respective clients. This role is a support liaison between the sales, operations, technology, and finance teams respectively.

**Roles and Responsibilities**:

- Work with Client Engagement team and service managers to develop solutions, Scopes of Work which include elements of the project, deliverables, coordinate pricing, and implementation timelines.
- Maintain templates and consistency of Solutions, Proposals and Scope of Work for all clients.
- Prepare initial response to RFPs or proposals for non-RFP based opportunities.
- Maintain ZOHO with signed scope information and other client data.
- Respond to, or delegate to appropriate staff, questions and issues on a wide range of Lender Solutions Group topics.
- Maintain client information and documentation in ZOHO to ensure a smooth “hand-off” of relationship to appropriate team members.
- Administer Project and Client Services Evaluations by gathering client feedback and reporting out to service teams.
- Build and monitor long-range account plans and relationship maps.
- Contribute to annual planning and quarterly updates across the portfolio of accounts.
- Provide assistance in due diligence and vendor approval requests. Includes being accountable for timely follow-up with all parties in completing tasks within required timelines.
- Provide research/data on clients and help in mapping out Client Growth Plan.
- Maintain SharePoint Groups relative to the Client Solutions Team.

**Requirements**:

- Graduate/Post-graduate in marketing/sales/operations.
- Knowledge of US mortgage industry.
- 5-7 years’ experience in a similar role.
- A go-getter with an exceptional work ethic.
- Experience working in a fast-paced environment and ability to meet deadlines.
- Critical thinker that has strong analytical skills.
- Self-starter who possesses exceptional time management skills and has great attention to detail. Must act independently and be self-driven to prioritize and manage projects to successful completion, multi-task, and work within tight deadlines.

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