Customer Service

1 week ago

Mumbai, India ToothSi Full time

**About toothsi**: Toothsi provides customized at-home smile makeover solutions by utilizing revolutionary Clear Aligner technology to make teeth straightening hassle-free and affordable.

**Key Responsibilities ** Handle about 80-100 calls of customers on-boarded by sales team (Smile correction/ Smile straightening)The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive callsEnsure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality normsHandle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.Tabulate and record responses from all customers on excels. Generate relevant reports from the same.Schedule appointments for patients and coordinate with the required doctor who shall visit the patientFollow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Analyze quality of calls and strive for improvement.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8976985223

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