
Retail Customer Service Desk
3 days ago
Croma is looking to hire Customer Service Desk with the below competencies.
Strong Process & Result Orientation, Good Customer Service Orientation, Good Communication & Interpersonal Skills, Ability to coordinate with multiple stakeholders to achieve the desired outcome, Pleasant personality
Roles & Responsibilities
Customer Service
- Resolve service requests and complaints as per the defined process, ensuring SLA adherence
- Regular communication with customers on the status of the requests including product installations, repairs and returns
- Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints
Process & Performance Management:
- Ensure compliance of all SOPs relating to the Customer Service Desk
- Daily review & follow up on complaints and resolution as per predefined SLA & TAT
- Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same
tirupati #croma #jobs #tirupatijobs #retail #electronics
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹13,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Language**:
- Hindi / English (preferred)
**Speak with the employer**
+91 7331173920
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