Healthcare Billing Customer Service Representative

24 hours ago

Ludhiana Kty Ludhiana Punjab, India Insight Therapy Solutions Full time

Are you passionate about helping others and providing exceptional customer service? Do you have experience in medical billing and/or enjoy interacting with patients? If so, we have an exciting opportunity for you to join our team as a Healthcare Billing Customer Service Representative

**Key Responsibilities**:

- **Patient Interaction**: Serve as the primary point of contact for patients regarding their outstanding balances, billing inquiries, and payment options.
- **Billing Support**: Assist clients with understanding their medical bills, insurance claims, and payment processes.
- **Payment Solutions**: Work with clients to set up payment plans, process payments, and resolve any billing issues.
- **Customer Service**: Provide compassionate and professional customer service to ensure a positive patient experience.
- **Record Keeping**: Maintain accurate records of client interactions, payments, and follow-up actions in our billing system.

**Qualifications**:

- **Experience**: Previous experience in medical billing, healthcare customer service, or a related field is preferred.
- **Communication Skills**: Excellent verbal and written communication skills with a focus on clarity and empathy.
- **Problem-Solving**: Strong analytical and problem-solving skills to address client billing concerns effectively.
- **Attention to Detail**: Meticulous attention to detail in handling patient information and financial records.
- **Customer Focus**: A client-centered approach with a commitment to providing high-quality service.

**Why Join Us**:

- **Impactful Work**: Make a difference by helping clients understand and manage their medical bills.
- **Supportive Environment**: Join a team that values collaboration and provides the support you need to succeed.
- **Career Growth**: Opportunities for professional development and advancement within the company.

**Job Types**: Full-time, Fresher

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability

Application Question(s):
**Experience**:

- Customer service: 1 year (required)
- US Healthcare: 1 year (preferred)

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