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Telecaller Back Office

2 weeks ago

Delhi Delhi, India TEXTONIT SOLUTIONS Full time

Need Tele caller cum back office executive, need to coordinate with sales team and generate leads generate.

What is a Work-from-Home Outbound Telecaller?

A work-from-home outbound telecaller is a professional who makes calls to potential or existing customers from a remote location. The primary purpose of these calls is to promote products or services, generate leads, conduct surveys, or follow up on existing interactions. This role is crucial for businesses as it directly impacts sales, customer acquisition, and brand reputation.

Key Responsibilities

The main duties of an outbound telecaller include:

- **Making outbound calls**: Proactively reaching out to a list of potential or existing customers to introduce products or services.
- **Following sales scripts**: Adhering to prepared scripts to ensure consistent messaging and effective communication.
- **Lead generation and sales**: Identifying potential sales opportunities, persuading customers, and closing sales deals over the phone.
- **Maintaining customer records**: Accurately documenting all call details, customer interactions, and sales outcomes in a CRM (Customer Relationship Management) system or other database.
- **Meeting targets**: Achieving daily, weekly, and monthly targets for call volume, sales, or lead generation.
- **Handling objections**: Addressing customer concerns and providing solutions in a professional and persuasive manner.
- **Providing customer support**: Answering inquiries, resolving issues, and providing information about products or services.
- **Following up**: Scheduling and making follow-up calls to prospects who have shown interest or require additional information.

Pay: ₹5,000.00 - ₹13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: Remote