Customer Care Executive

3 days ago


Hebbal Bengaluru Karnataka, India Vellanki Technologies Full time

Inbound Customers care Executive

Customer Interaction & Query/Complaints Management Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) - Enquiries & transactions related to the products availed by the customer. - Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. - Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. - Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) - Responding to customers with the resolution within the defined TATs.

**Job Type**: Permanent

Pay: ₹17,500.00 - ₹24,155.03 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Are you ok for Hebbal Location

**Education**:

- Bachelor's (required)

**Language**:

- Kannada (required)
- Basic English (required)

Work Location: In person



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